Return Policy

                                                   Returns Policy

1. 14‑day Right of Withdrawal (Cooling‑off Period)

You have the statutory 14 calendar days cooling‑off period to withdraw from your purchase contract without stating any reason. The withdrawal period starts on the day you receive the belt(s).

To exercise this right, you need to send us a clear notice of withdrawal by email before the 14‑day period expires. You may use our withdrawal form (link can be added on our website).

2. Returning Goods

After you notify us of withdrawal, you must send the belts back to us without undue delay and within 14 calendar days. Products must be returned unused, undamaged, with original packaging and tags intact. If the goods show signs of handling beyond what is necessary to examine the item, we may deduct a proportional value from your refund.

Return shipping cost
You shall bear the direct cost of returning the goods. The estimated return shipping cost will be shown before checkout.

3. Refund Process

Once we receive and inspect the returned belts, we will issue your refund within 14 calendar days. We refund the full purchase price including the standard delivery fee you originally paid. Refunds will be processed via the same payment method used for your order unless you explicitly agree to another method. No extra refund charges apply.

4. Statutory Warranty for Defective Products

If you receive defective, damaged or incorrect belts, you have statutory warranty rights under EU consumer law. Please contact us promptly at [email protected] and provide photos showing the defect. We may offer repair, replacement or full/partial refund. In such cases, we cover the return shipping cost for faulty goods.

5. Exclusions to the 14‑day withdrawal right

The 14‑day no‑reason withdrawal right does not apply to:

• Custom‑made belts manufactured to your individual specifications
• Personalised belts (e.g. engraved text, custom embossing)

6. Contact for Returns