Terms of Service

                                                         Service Policy

1. Scope of Service

This Service Policy applies to all customer services provided by Link Retail CE GmbH in connection with our belts and related products. We aim to provide reliable pre‑sales and after‑sales support to customers located in the European Union.

2. Customer Service Contact

You may contact our customer service team for inquiries, order questions, product information and after‑sales matters via email: [email protected]. We will respond to your messages as soon as possible, generally within 2–3 business days. Business days exclude weekends and public holidays.

3. Pre‑sales Service

Our team can assist you with:

• Product specifications, sizes, materials and design information of our belts
• Order guidance and checkout questions
• Information about shipping, delivery time and available destinations
• Queries about custom belt options (if applicable)

All product descriptions and images on our website are for illustration purposes. Minor colour or texture differences may exist due to screen display and natural material characteristics. These minor variations do not constitute product defects.

4. After‑sales Service

After receiving your order, our after‑sales service covers:

• Support for order tracking
• Handling return, withdrawal and refund requests in accordance with our Returns & Refunds Policy
• Warranty support for defective goods as required by EU consumer law
• Assistance for lost or damaged shipments, subject to our Shipping Policy

All after‑sales requests must include your order number and relevant supporting materials such as photos, where needed.

5. Service Limitations

We cannot provide services in the following situations:

• Requests that violate applicable EU laws
• Insufficient information provided for us to identify your order
• Damage caused by improper use, modification, cutting, scratching or negligence after delivery
• Normal wear and tear of belts from daily use

6. Communication

All official communications between you and Link Retail CE GmbH will mainly be conducted by email. Please keep your email address up to date so you can receive order updates and our replies.

7. Policy Updates

We reserve the right to modify this Service Policy. Any changes will be published on our website https://linkretailce.com/. Continued use of our services after updates means you accept the revised policy.

8. Contact